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Uploads (FTPS) Operational
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Downloads Operational
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Media Zone - AMS-01 Operational
Uploads (HTTPS) Operational
Uploads (FTPS) Operational
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Pull workflows Operational
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Media Zone - Hybrid Connections Operational
Global Platform Operational
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AWS ec2-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
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Oct 6, 2026

Connection time-outs during up- and downloads
Resolved - The upstream network provider has corrected the routing issue, and traffic between our data centers is flowing over its normal path again. Response times are back to normal, and we have removed the temporary rerouting. We apologize for the inconvenience.
Oct 6, 11:16 CEST
Monitoring - We identified increased latency and intermittent timeouts affecting part of our platform. The cause is a routing problem at one of our upstream network providers, which sent traffic between two of our data centers over a much longer international path than normal. We have rerouted the affected traffic, and response times are back to normal levels. We are monitoring the situation and working with the provider on a permanent fix.
Oct 6, 10:04 CEST
Identified - We have found the cause of the increased timeouts during uploads and downloads to our AMS-01 processing facility. An upstream network provider is sending traffic between AMS-01 and some of our cloud services over a much longer route than normal, which causes high latency and occasional connection drops.

We have escalated this to the network provider and asked them to restore the normal route. Meanwhile, we are preparing an alternative network path on our side to reduce the impact.

The workaround still applies: if you are affected, select "Smart routing" under "Upload acceleration" to avoid the problem.

We will post another update when the alternative path is live or the provider has fixed the routing.
Oct 6, 09:16 CEST
Investigating - We are investigating increased time-outs during up- and downloads to our AMS-01 processing facility. As an immediate work-around for affected users, we recommend to pick "Smart routing" under "Upload acceleration" to bypass this problem while we investigate further.
Oct 6, 08:46 CEST

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

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