All Systems Operational

Uptime over the past 90 days. View historical uptime.
Web Interface Operational
90 days ago
99.98 % uptime
Today
Web Interface Operational
90 days ago
99.98 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
CDN Operational
90 days ago
99.99 % uptime
Today
Object Storage Operational
90 days ago
95.64 % uptime
Today
Queues Operational
Email delivery Operational
Transcoders Operational
Media Zone - Azure Operational
Uploads (FTPS) Operational
Uploads (HTTPS) Operational
Downloads Operational
Push workflows Operational
Pull workflows Operational
Media Zone - AMS-01 Operational
Uploads (HTTPS) Operational
Uploads (FTPS) Operational
Downloads Operational
Push workflows Operational
Pull workflows Operational
Media Zone - AWS Operational
Media Zone - Hybrid Connections Operational
Global Platform Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-central-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response time
Fetching
Error rate
Fetching
Jul 25, 2026

No incidents reported today.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026
Elevated errors fetching files from object storage
Resolved - The cloud provider has confirmed a fix has been deployed and the impact has been mitigated. If you experience any issues, please contact our service desk for assistance.
Jul 21, 14:31 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 07:51 CEST
Update - We've switched active workflows (uploads, processing and QC) to another provider, so ongoing operations are no longer affected.
Access to existing files may still intermittently time out (504) while our original provider resolves the issue on their end. Retries often succeed. Your files are safe.
We'll update once the provider and we confirm resolution.
Jul 20, 14:18 CEST
Identified - We are currently seeing an increased number of 504 (Gateway Timeout) errors originating from our third-party object storage provider. Requests that retrieve files from object storage may intermittently time out or fail.

The elevated 504s are coming from our upstream storage provider, not from MediaLab itself. We're in contact with our storage provider and actively monitoring the situation. Affected operations will generally recover automatically once the provider's timeouts subside, and many requests will succeed on retry.

We'll post another update as soon as we have more information.
Jul 20, 10:57 CEST
Jul 20, 2026
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026
Object storage DNS issues
Resolved - This incident has been resolved.
Jul 16, 09:16 CEST
Update - We are continuing to monitor for any further issues.
Jul 16, 09:01 CEST
Monitoring - We are seeing the DNS responses returning to normal. We will be monitoring the results.
Jul 16, 09:01 CEST
Investigating - We are aware of issues affecting some features due to a DNS outage at one of our infrastructure providers. We are working on a solution and will provide updates as they become available.
Jul 16, 08:32 CEST
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

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