13th October 2018

Incident closed

We are closing this incident blog as all services are available again for our users. A quick summary of what happened:

  • Around 01:00 CEST the fire alarm went off in the data center. We will investigate the cause of this further, especially considering this is not the first time this has happened.
  • Our main storage unit did not come back online after a reboot.
  • At 08:22 CEST we sent out an email to our users informing them our platform was unavailable.
  • At 09:05 CEST our backup storage was mounted on all servers and the service was restored for our users, except a few services like FTP upload/download.
  • At 9:22 CEST we sent out a second email to inform our users the platform was back online.
  • At 15:40 CEST the FTP service was restored.

We are currently working with our storage supplier to fix our main storage and bring it back in business. We are also running another back-up to an off-site location to make sure the media on our platform stays safe. No data has been lost or compromised. If you have any questions regarding this incident, please get in touch with us at support@medialab.co

We apologize for any inconvenience this may have caused.