Network connectivity time-outs in Azure West Europe

Incident Report for MediaLab

Postmortem

Azure - Mitigated - Load Balancer Impact with connectivity to public IPs in West Europe

Azure has published a service issue summary regarding the connectivity issues that we experienced earlier.

TRACKING ID:
TT9B-BB8

TYPE:
Incident

STATUS:
Resolved

COMMUNICATION:

What happened?

Between 06:36 and 16:49 UTC on 05 March 2025, a platform issue resulted in an impact to the Load Balancer Service in West Europe region. Customers may have experienced intermittent connectivity loss with Public IPs.

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This issue has been mitigated

Posted Mar 05, 2025 - 19:51 CET

Resolved

This incident has been resolved.

Posted Mar 05, 2025 - 18:27 CET

Monitoring

We're seeing increased time-outs in the Azure West Europe region causing delays in web and API requests. We're monitoring the situation.

Posted Mar 05, 2025 - 16:56 CET

This incident affected: Web Interface (Web Interface), Media Zone - Azure (Uploads (FTPS), Uploads (HTTPS)), and REST API, Media Zone - Hybrid Connections.