Degraded performance for resumable uploads

Incident Report for MediaLab

Resolved

The impact has been mitigated and uploaders should no longer experience degraded performance during their uploads.
Posted Aug 26, 2025 - 09:25 CEST

Identified

We have identified a performance problem with resumable file uploads (TUS) to our Azure upload cluster, that cause the upload speeds to have degraded performance. Regular file uploads are working as expected so we recommend users affected by this to temporarily switch their upload method in their Preferences.
We are working on a fix for the resumable file upload performance and will update this incident when more information becomes available.
Posted Aug 25, 2025 - 16:57 CEST

Investigating

We are currently investigating degraded (resumable) upload performance to the Azure upload cluster. More information will be posted as the investigation continues.
Posted Aug 25, 2025 - 16:28 CEST
This incident affected: Media Zone - Azure (Uploads (FTPS), Uploads (HTTPS)).