Increased error rates

Incident Report for MediaLab

Resolved

This incident has been resolved.
Posted 3 years ago. Dec 23, 2021 - 22:32 CET

Update

We are continuing to monitor for any further issues.
Posted 3 years ago. Dec 23, 2021 - 22:25 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted 3 years ago. Dec 23, 2021 - 22:13 CET

Identified

We are suffering a hardware failure causing several web nodes to be unavailable. We are migrating to a fail-over system to bring these back online. Viewing media stored on, or uploading to the MediaLab Cloud platform is currently not possible while we migrate to the fail-over system.
Posted 3 years ago. Dec 23, 2021 - 21:49 CET

Update

We are continuing to investigate this issue.
Posted 3 years ago. Dec 23, 2021 - 21:30 CET

Investigating

We are currently investigating increased error rates to our MediaLab Cloud media storage platform, resulting in media not loading and uploads being cancelled.
Posted 3 years ago. Dec 23, 2021 - 21:09 CET
This incident affected: Media Zone - AMS-01 (Uploads (HTTPS)).