Update: Emails to our regular support address are also delayed by the Microsoft outage. Until it's resolved, please contact us at support@medialab.app instead, including for requests to temporarily suspend email-based login verification.
We will post another update when the situation changes.
Posted Nov 13, 2026 - 10:41 CET
Update
Update: Microsoft's outage is still delaying email delivery, including login verification codes. As a temporary measure, Lab owners can ask us to suspend email-based login verification for specific email domains or for their whole Lab. To request this, please contact our service desk. We will turn verification back on once email delivery has recovered.
Emails that failed to deliver are still being retried automatically, and we will post another update when the situation changes.
Posted Nov 13, 2026 - 10:31 CET
Monitoring
Microsoft is currently experiencing a global outage that is delaying email delivery to Microsoft-hosted addresses, such as Outlook, Hotmail and Microsoft 365 accounts. This includes the verification code emails used to log in, so some users may be unable to sign in until their code arrives.
The outage is on Microsoft's side, so we can't offer a workaround at this time. Emails that fail to deliver will be retried automatically. If you have an urgent matter, please contact our support desk.
We are monitoring the situation and will post an update when delivery is back to normal.